We're thrilled to hear you’re pleased with the quality of the Pen and that our Care Team provided great service. We’re sorry about the ink mismatch in your order and the two broken pens. We understand how important it is to receive exactly what you ordered. Your account was reviewed, and we found that one of our Care Specialists has assisted you with the concern and took the necessary actions on your order. Thank you for your patience and for choosing VistaPrint. If there’s anything else we can assist you with, don’t hesitate to reach out.

Thank you for sharing your thoughts. We’re pleased to hear you enjoyed the pens, however, we are disappointed that the engraving size did not meet your expectations, even after the redo. Your feedback is invaluable to us, and we will work to improve our engraving process. We do see that you made contact with our care team and they helped in the best way. If you decide to give us another chance in the future, we’d be happy to assist you in achieving the perfect design.